Returns & guarantee

If a product isn’t right for your skin, we would rather refund you than have it sit unused on a shelf.

The Mystifi guarantee

The 14-day guarantee

Use any product for up to fourteen days after delivery. If it is not right for you (texture, scent-free formula, results, anything), email us and we refund it to your original payment method. You keep the bottle; shipping it back helps no one.

• One refund per product per household. Try it properly, then decide.
• Refunds land within five to ten business days depending on your bank.
• Sets and bundles are refunded per product, so you can keep what works.

How to start one

1. Write to us from the contact page (or reply to your order email) with your order number.
2. Tell us which product and, if you like, why. It genuinely shapes the next formula.
3. That is it. No return label, no photos, no forms.

Damaged or wrong item

If a parcel arrives damaged or you received the wrong product, send a photo within seven days and a replacement leaves the same or next business day. No need to wait for the refund window.

Subscriptions

Cancel, pause or skip any time from your account; there is no minimum term. A subscription delivery that has already shipped is covered by the same fourteen-day guarantee.